Shipping Policy


The purchased goods are delivered via Omniva pack stations. All fees and taxes to be paid in order to receive the consignment at the destination are borne by Buyer. The delivery costs are displayed before the order is approved. The purchased goods are delivered to the Omniva pack station selected by Buyer.

Seller shall ensure the shipment of the ordered goods (transfer to Omniva pack station) within three days of receipt of the order.

If Buyer is from another country, not from Estonia, Latvia or Lithuania, Seller shall agree with Buyer regarding the receipt and cost of the item before invoicing.

The item is shipped to Buyer within three days of receipt of billing the invoice. 

Seller shall not assume responsibility for the deadlines of the performance of the supplier of goods. 


Seller shall not be responsible for defects resulting from the delivery of the goods to Buyer. If the purchased goods have deficiencies under the responsibility of Seller, Buyer shall have the right to request the elimination of the goods shortages or the exchange of new goods free of charge. If the goods cannot be replaced, Seller shall return to Buyer all the payments provided for in the Distance Contract. Seller shall respond in writing to Buyer's complaint within 15 days.


Buyer has the right to withdraw from the product within 14 calendar days from the date of receipt of the item by sending a letter of withdrawal to Seller. The withdrawal form shall be sent to Buyer by Seller by e-mail at the request of Buyer.

Buyer shall be obliged to return the goods to Seller within 7 days of sending the withdrawal form. All expenses arising from the return of the item to Seller shall be borne by Buyer, except where the reason for the return is that the item does not correspond to the order (for example, incorrect).

Upon receipt of the returned Goods, Seller shall reimburse all payments received from Buyer on the basis of the distance contract without delay, but not later than within 14 days.

Seller has the right to suspend the payment until she has received a confirmation of the return of the product / Goods.

Buyer shall not exercise the right of withdrawal if:

  • Goods ordered cannot, by their nature, be returned, or they are perishable or readily consumed;
  • Goods ordered are made specially for Buyer on an individual order;
  • Goods ordered are damaged during delivery;
  • if the buyer is a legal person.

Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia states that “the consumer shall be responsible for the preservation of the quality and safety of the product during the term of exercise of the right of withdrawal”. Seller reserves the right to refuse Buyer to exercise his/her right of withdrawal or to withhold a refund fee in case the goods have been damaged by careless treatment of the product during use or not following instructions, or if the original packaging of the goods has been lost or if its packaging has been significantly damaged.


In matters not specified in these regulations and conditions, Buyer and Seller shall undertake to comply with the regulatory enactments in force in the Republic of Latvia.

All disputes between Seller and Buyer shall be settled by mutual negotiation or correspondence. If the dispute is not resolved in the form of negotiations or correspondence, the Parties shall settle the dispute in court of the Republic of Latvia in accordance with the regulatory enactments of Latvia. Disputes between Buyer (consumer) and Seller may be referred to the Consumer Rights Protection Centre or the Republic of Latvia court.

Buyer shall also have the right to apply to the European Union dispute settlement authorities.